Inbound Toll-free Number Contact Handling Services

Procall Solutions offers flexible and cost-effective Inbound call center solutions for your Business-to-Consumer or Business-to-Business programs using a team of Dedicated or Shared Agents. Whether your focus is on sales, marketing or customer service, we’ll design a system and train a staff of professional agents to help you reach your objectives.

We offer experience and expertise in:

• Customer Service
• Billing Inquiries
• Order Capture
• Class Action Litigation Response and Claims-Servicing
• Media & Promotional Response
• Requests for Information

These services are supported by reliable call center technology including:

• Automatic Call Distribution (ACD) for efficient call processing
• CRM Solutions for online scripting and call resolution
• Web-Enabled Agent stations for internet access to databases
• Interactive Voice Response (IVR) for front-ending calls

Quality focused companies across several industries rely on Procall Solutions:

• Utility
• Pharmaceutical/Health Care
• Associations
• Legal (Class Action Litigation)
• Insurance
• Banking & Financial Services
• Consumer Goods
• Automotive
• E-commerce and T-commerce
• Telecommunications