Customer Care & Call Centers

We understand how important each customer contact experience is. You will appreciate the fact that Procall Solutions operates as a boutique call center company. We do not manage thousands of agent seats across multiple centers throughout the country. Instead, we do manage 100 agent seats at a facility located in a region known for its highly-educated workforce. Fortune 500 clients turn to us because we are able to provide them with high-touch services and an environment that allows a high-level of interaction by our clients with their programs.

Several factors contribute to our ability to satisfy the outsourcing needs of our clients:

• We invest in the right people for each project.
• Our professional customer service representatives have varied experiences, including banking, health care, insurance, customer service and sales.
• We invest in the right technology to assure we are able to support our customers needs.
• We focus on providing the highest-quality, custom designed customer care services to help our clients build one-to-one relationships with their customers.

Our primary service offerings are:
Inbound Toll-free Number Contact Handling Services
Outbound Telephone Contact Handling Services